• Time Office:
    Monday to Friday 9:00am - 6:00pm
  • Call Us:
    +86 18030274856 
  • Email:
    saulplcmodule@gmail.com

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Some FAQ’s

  • What services does Hong Kong Saul Electric Co., Ltd. offer?
    We specialize in providing industrial automation control systems and spare parts for industries such as steel mills, power plants, cement factories, chemical industries, papermaking, CNC machine tools, and more. Our main products include DCS system cards, various imported robot spare parts, servo controllers, power modules, and other industrial automation equipment. We also offer system integration, technical support, and custom spare part solutions.
  • What industries do you serve?
    We provide services to a wide range of industries, including: Steel Mills Power Plants Cement Factories Chemical Industries Papermaking CNC Machine Tools Automotive Manufacturing Oil and Gas Industry Other industrial sectors in need of automation solutions and spare parts.
  • Can I purchase spare parts directly from your website?
    Yes, you can view and purchase various spare parts directly from our website. We offer a wide selection of products, including DCS cards, servo controllers, and other industrial components. For custom or bulk orders, please contact us directly for quotations and availability.
  • What is your lead time for spare parts delivery?
    Our lead times vary depending on the product and your location. In general, we strive to fulfill orders as quickly as possible. For critical spare parts, we offer expedited shipping options to ensure timely delivery. Please contact our customer service for more specific delivery timeframes for your order.
  • Do you provide technical support for the products you sell?
    Yes, we provide comprehensive technical support for all the products we supply. Our team of experienced engineers is available to assist you with installation, troubleshooting, and maintenance. We also offer system integration services for complex automation solutions. Please feel free to reach out to us for any technical inquiries.
  • What are your payment options?
    We accept various payment methods, including bank transfers, PayPal, and credit card payments. For larger orders, we may also discuss alternative payment methods. Please contact our sales department for further details on payment options.
  • Can you provide customized automation solutions for my company?
    Yes, we specialize in providing custom automation solutions tailored to the specific needs of your business. Whether you need specialized equipment, custom spare parts, or system integration, our team will work closely with you to design and implement the best solution for your requirements.
  • How can I contact customer service for support?
    You can reach our customer service team through the following contact methods: Phone: +86 18030274856 Email: zoe0159@163.com WhatsApp/WeChat: +86 18030274856 For urgent inquiries, we recommend using WhatsApp/WeChat for a quicker response.
  • Do you offer warranties on your products?
    Yes, we offer warranties on most of the products we supply. The warranty period varies depending on the product type and manufacturer. Please refer to the product page or contact us directly for specific warranty details.
  • How can I track my order?
    Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment through the courier service’s website. If you need assistance with tracking your order, please feel free to contact our customer service team.
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